Dreadful service. NEVER AGAIN.

I purchased a Groupon for a Luxury Pedicure. The luxury pedicure included a waxing treatment, massage and scrub and clients can opt to have all digits tended to by combining both treatments. My appointment was for 5:15pm. I arrived on time but the lady was doing another client. She told me to sit and wait. After waiting 10 minutes I asked her if I will be waiting long to which she replied "Yes." No time given or anything. I used their loo and then went a few doors down to get a Tea. When I returned I waited a short while again. As my treatment was about to start a customer walked in to have their eyebrows threaded. She was told she would have to wait 40 minutes. I told the beautician to do her eyebrows as waiting that amount of time for a 5-10 minute treatment was absurd. The girl asked if there was anyone else to which she was told no. She was very grateful I allowed her to be served first. The previous customer then apologised to me for her treatment taking so long to which I told them there should be more staff so it's not their fault but down to the salons management. My appointment started at 5:53pm The beautician did not know what was included in the treatment, when I told her it should include a Paraffin Wax she told me no it should not. She then started arguing with me to which I then had to get the Groupon up on my phone and show her that it was included. She said they did not have the wax there and the only waxing they do is body waxing. I then had to get a Youtube video up to show her what a Paraffin Wax is. She tried calling her manager who did not answer. She then miraculously found the wax behind my chair which then had to be heated up. Once heated she proceeded to put the wax on (which was not hot enough) with a hairdressing/coloring brush. It was obvious it was the first time she had done that treatment. Removing the wax was just as awful. My toenails were painted (VERY POORLY) and then a heater that was suppose to be used to heat the salon was placed under my feet near the pedicure basin to dry my nails. I asked what was going on as I had I have never seen this unsafe method before. I asked if there was not any dryers for feet to which the lady started to get a attitude telling me this is all that they have, she is tired, the heater is better than anything else as it would dry faster. She then proceeded to place my feet in the manicure dryer which she placed on the edge of the pedicure basin/chair. From start to finish the service was diabolical. The call made was horrendous as the lady lacked English. The lady that booked the appointment did not write that it was a Groupon booking in the appointment book so there was a misunderstanding which the lady blamed me for. Having called the receptionist who booked me in, she placed the call on loud speaker and argued with her as the woman explained that I did tell her that it was a Groupon appointment for a Luxury Pedicure. The beautician realising (after the whole Paraffin wax fiasco) that she had made yet another mistake apologised. My treatment was finished at 8:30pm. Terrible!! I WILL NEVER USE THIS COMPANY AGAIN. THE BEAUTICIAN LACKED BASIC CUSTOMER SERVICE SKILLS AND MANNERS. SHE WAS RUDE, ABRUPT, ARGUMENTATIVE (WITH MYSELF AND THE RECEPTIONIST) AND PATRONISING. EVEN WHEN REALISING HER ERRORS IT WAS AS THOUGH SHE DID NOT WANT TO APOLOGISE. NEVER AGAIN!!!

Tyra83 Tyra - 20/01/2015 | report this review