I put my camera in to get the lens fixed. They told me 10-14 days and it took 6 weeks. I rang and left multiple messages and sent emails asking the progress as it was nearing my holidays abroad. They never got back to me. I finally got in touch with a woman at Head Office(4 weeks in) and she said another 10 days. I had to buy a new camera to take away with me!!! 2 weeks later I get a text saying it's FINALLY ready. I rang to confirm this and said I should get some kind of compensation from being stuffed around so much and being out of pocket for the camera I bought for my trip. The receptionist said it's not her problem and talk to the manager. I spoke to manager when I picked it up and he said that it's not their problem that I bought another camera as it was my decission. I said the service was terrible and he rebutted everything I said. He finally gave me a 10pound discount. Cost to fix was 3/4 of what I bought the camera for. Never go back there again! Very rude and not professional! Stay clear of.