Camera Clinic Repair Services

Reviews

• Worst company I have delt with......

  Paid £143. for a camera repair to be ready in 10 days. one month later still not ready, Got my camera back still not repaired, and they refuse to refund my £143. Its in the hands of the Credit Card Company. So keep well away from these robbers..............

  10

  James T.
  Review Date: 07/09/2010 Report review
• terrible service, rude manager. crooks!

  PMThis company does not keep its word. I got a quotation on the same day I brought my Nikon D40X camera and was told that it will be ready in 5 days. This is the reason I paid 20 pounds. Three days after, they called to say they couldn't fix the camera in 5 days after all, so I had to take back my camera unrepaired. BUT THEY DIDN'T RETURN THE 20 POUNDS. The manager is a crook!!! The amount they were asking was even higher than the authorized Nikon service shop!

  40

  Cy R.
  Review Date: 10/05/2010 Report review
• You make up your mind...

  I've got no way of knowing whether the service they provided was as good as could be expected or not - so here's what happened. i took my camcorder in and paid £47 for them to look at it, deductable from the eventual repair fee if i accepted it. They called me, told me the balance was £101, which I reluctantly went for, and said it should be ready in 10 days. In fact it took 11. The repair was guaranteed for 3 months. I checked everything in the shop, then got it home to find the cassette wouldn't eject, play or do anything. So back to the shop, where it stayed for about a week. I really needed it sooner. The pleasant young woman I spoke to was vague each time I rang. However they did fix it for free, and really i don't think the second problem was caused by them, because as I said, it worked when I tried it in the shop. So was 11 days plus a week at £147 value? It's less than a new camcorder. I don't know how quickly Panasonic supply parts, how much the component cost (Control PCB, if that means anything to anyone) or how long the repair took to do. I hope this information is of help.

  10

  Jeremy D.
  Review Date: 30/08/2009 Report review
• DON'T GO THERE!!!!

  I put my camera in to get the lens fixed. They told me 10-14 days and it took 6 weeks. I rang and left multiple messages and sent emails asking the progress as it was nearing my holidays abroad. They never got back to me. I finally got in touch with a woman at Head Office(4 weeks in) and she said another 10 days. I had to buy a new camera to take away with me!!! 2 weeks later I get a text saying it's FINALLY ready. I rang to confirm this and said I should get some kind of compensation from being stuffed around so much and being out of pocket for the camera I bought for my trip. The receptionist said it's not her problem and talk to the manager. I spoke to manager when I picked it up and he said that it's not their problem that I bought another camera as it was my decission. I said the service was terrible and he rebutted everything I said. He finally gave me a 10pound discount. Cost to fix was 3/4 of what I bought the camera for. Never go back there again! Very rude and not professional! Stay clear of.

  10

  Emmie B.
  Review Date: 16/07/2009 Report review
• Terrible everything

  these people should be closed down by trading standards. i put my lens in for repair, they ended up breaking one of the components. when i took it back in, they said i'd need to pay again to get it fixed, then when i said i'd pick it up instead of letting them loose on it again, they said they couldnt find it. TOTAL COWBOYS. STEER CLEAR.

  10

  Bernie D.
  Review Date: 10/07/2009 Report review
• so disappointing !

  Unbelievably unprofessional, crap service, no communication whatsoever. I cannot believe this business has any pleased customer; they don't deserve to remain in business. Please go somewhere else. I don't recommend them at all. I have waited more than 3months for the repair, they charged me double the initial quotation, and now they want me to wait even longer. Crap!

  10

  Bertrand L.
  Review Date: 05/06/2009 Report review
• Terrible Service

  I went to the Kensington branch to hand in my camera on the 27th of March and told them SPECIFICALLY that i wanted to collect it by the 3rd of April 09. by the LATEST as i am going abroad on the 6th of April and i really needed the camera. As of yet i am still waiting for them to get back to me on the status of my digital camera, and it has nearly been 5 weeks, not the original "10 days" as was promised by them. I am severly disappointed in the service and expected more out of them since they quoted me an extortionate price for the fixing of my camera, a dented lens. I do not recommend this place at all. Poor communication, as they NEVER pick up the phone or reply to your email requests and for the money they charged to fix it, i might as well have bought another camera.

  10

  Stephanie G.
  Review Date: 02/04/2009 Report review