Global Visas Ltd

dont even bother with these people, not worth the hopes time or stress

130

J smithson M.

I enlisted Global Visas for help with my visa application for the UK (from Australia) and I found them slow and unhelpful. As soon as I handed over my money, I was unable to get in contact with them and I had no idea what was going on. They were incredibly slow, and did not answer any of my specific questions. I did not feel confident that Global Visas had helped my case at all when I submitted my application. They are expensive, and I wished I had not used them. I still get automated emails from them; they seem to have no idea where my application is at, and they apply no personalised attention or service at all. They made my application process a lot longer than it needed to be, and certainly a lot more stressful. Do NOT use Global Visas.

10

L. R.

DO NOT USE. I have had a very bad experience with Globalvisas and am launching a complaint with the OISC. I approached Global Visas about a visa for my girlfriend and was told she was eligible for a defacto visa. Globalvisas were told my girlfriend and I had not been living together for 2 years and they said it was not a problem as 18 months would be enough. After I paid them they then called me back 3 weeks later to say that she was not eligible for a Visa as we had not been living together for 2 years. I was then told to apply for a different visa and would have to pay another £800. They now claim I lied to the original consultant about how long we had been living together and it was not there fault. They also w withdrew £600 out of my account without my permission which my bank has now refunded to me. I am making a complaint with the OISC. DO NOT USE THEM.

10

David S.

Thank you for the posting on this website against Gloabal Visas. I am one of the people conned by them and I plan to try to get my money back. I plan to write to the oisc as well just amazed how your complaints didnt even get them a fine. I think that beside the oisc you should write to all the accreditation agencies they mention on their website and also to bbc watchdog, if you google that you will see this is a television program which investigates shams and companies conning people.. BBC will put your story on prime time television and this will bring lots of bad publicity for them which they deserve. I am planning to write letters to ALLL THE accreditation agencies they have on the website, plus THE OFFICE OF FAIR TRADING which regulates the way the companies operate, plus the BBC television plus you could contact with your story as well the tabloid newspapers in uk like News of the world, Daily Mail , the sun, they would be delighted to have a story like that on their hands. I am sure even if you send Global visas a letter telling them you are going to the newspapers you will get some refund. the more people will complain through the right channels like oisc.co.uk there is a bigger chance the company will be struck off for bad practices so we need to join forces and complain global visas make false promises of sucess to take your money and after the take your money even if you are not eligible they dont provide a refund they promise you sucess without checking your documents, READ THE CONTRACT THEY SEND YOU , THE CONDITIONS IN THE CONTRACT ARE DIFFERENT THAN THE TERMS OF BUSINESS ON THEIR WEBISTE. PLEASE COMPLAIN TO THE OISC.CO.UK, THE BBC, THE OFFICE OF FAIR TRADING AND ALL THE ACCREDITATION AGENCIES THEY MENTION ON THE WEBSITE

10

M P.

Acc. to Alexa, Global Visas has the most traffic, & it is supposedly one of the largest, if not THE largest visa immigration services in the world. I researched reviews online, & only found a few negative comments--all from India--& 1 or 2 positive comments. The Global Visas account manager was friendly & knowledgeable when I called their London office. So I hired them to help me sort out getting a Highly Skilled Worker (HSMP) visa to the UK. UNFORTUNATELY, Global Visas sr. case manager, Katarzyna Pasternyk, is disorganized, slow, & lacks any sort of empathy. She is unable to provide a roadmap of the application process, & two weeks after working with her, she has yet to tell me about the actual interview. She asks for letters from banks, employers & my landlord, but she does not give any letter samples or explain--what information they should contain, who needs to sign it, etc. The client must figure that out all on their own. I believe she tries hard, but her advice is confusing. In the last 2 weeks, I have spent about 50 hours on trying to contact Global Visas, trying to speak with Global Visas case manager Katarzyna, trying to understand what she is saying, trying to understand what I need & what the next steps are. I receive is a smattering of unintelligible comments written among my original questions (often without formatting that distinguishes where my email ends & Global Visas' comments begin). It's a simple question of knowing how to manage a project. Any event that requires a longer time to complete should be given adequate lead time so that all elements come together at the same completion date. Unfortunately, Global Visas sr. case manager Katarzyna Pasternak does not know how to do this. Example: I have bank accounts in the US, but I do not live in the US. After 1 1/2 weeks of consultation (I gave all my information on the first day), I was finally told that online bank statements were not acceptable, & that the bank statements needed to be original paper bank statements. My bank in the US is Citibank. To request a paper bank statement requires 2-3 weeks. They will mail it to your US address, but not your international one. You need to have someone receive it & re-send it to you. If I had known that from the beginning, I could have started right away on getting it. Better yet, Global Visas senior case manager Katarzyna Pasternyk should have been the one to advise me to do that. I am the client. Katarzyna’s response? Oh, just get the local branch to give it to you. They can’t? Oh, then ask them to stamp your printout of your online bank statement. She obviously doesn’t know that banks run independently of each other, country to country. I decided to email a formal complaint & requested a new case manager. I was told by Katarzyna Pasternyk's supervisor, Adrian Baxter, that he would only review my issue after I had filed a formal written complaint. I sent him a longer, more detailed complaint in a Word doc. Response from Adrian Baxter of Global Visas: "You hired Global Visas to assist you with your Tier 1 General application. We have provided you with advice & assistance in line with Home Office guidelines. ...I will not be able to reassign your case to a new Case Manager. I look forward to your response advising of how you wish to proceed." He did not offer any options. I replied to his email & requested to speak by phone. I WOULD go to his office, but I am not in London. He did not answer his phone any of the times I have called him, nor has he ever returned my voice mail. I have been waiting nearly a week for some response. It is possible that there are some really great people who work there. In fact, I'm sure of it, as I have never seen a company where there employees were all disagreeable. However, if you have the misfortune of getting an inexpert, disorganized, slow case manager at Global Visas, you will not have a proper channel to resolve your complaint.

30

Sandy C.