Browns Restaurant

Reviews

• Beyond appalling - avoid like the plague

  I have been going to this venue since it opened, so returning last night for dinner, I was confident all would be as usual. How wrong I was proved to be?The most incompetent waitress I have ever encountered, overcrowded tables (a credit crunch obviously means cramming people in like sardines, in a restaurant where they must expect to turn tables at least once if not twice in an evening), lengthy waits for food (more than 40 minutes for a main course!) and utterly inedible food made it one of the worst meals I have ever been served - total and utter disgrace.The waitress didn't write down our order, then didn't notice when she brought us totally different items from those which we had ordered - use a pad, you silly girl, if you have a memory like a goldfish! My lamb steak - one of the specials - was more reminiscent of a slab of solid fat - if I'd wanted to serve myself something so chewy and inedible I'd have taken a slice off the butt of one of the braying American tourists at the bar. Despite only carrying two glasses of wine to our table, our waitress managed to spill my husband's red, leaving him with a dripping glass which was impossible to notice in the near pitch black room until it had stained his brand new shirt.It took more than 20 minutes to get the attention of the waitress to ask for things to be changed - we took nearly 2 hours in the restaurant for a meal which my dog wouldn't look twice at.The most insulting thing was that the restaurant was only half full - Lord help us when it gets busy. And the manageress's claim that "the kitchen's getting used to a new menu" really wasn't good enough - don't offer things if a) the chef can't cook them and b) staff can't recognise the difference between a rack of lamb and a pork fillet (one served with mash, one with black pudding - there's a clue!). Simply dreadful - if I could award this negative stars (or at best, zero) I would. Avoid like the plague. Totally and utterly disgraceful.

  Fluffyrona
  Review Date: 10/10/2008 Report review
• OK

  I have been going to Browns for years. It’s in a great location and the building is really lovely. The décor is nice- quite traditional. It is usually busy so the atmosphere is goof. The menu is quite varied but it doesn’t tend to change very often. There is a lot to choose from though. The desserts are amazing. The last time I went here I was really disappointed. I had asked for a round table and was told all the tables were round, but was then given a long table, the waitress was very unfriendly, the air con must have been broken etc. I wrote to the manager and he apologised and sent me a voucher- I haven’t been back yet but I probably will.

  Nlh1309
  Review Date: 05/09/2008 Report review