Powerflush Ltd

We used this company to Power flush our boiler system. Prior to their involvement we had hot water and central heating but the system was noisy and we were advised by our local corgi registered plumber that we needed the system flushed. They passed us details of this company who subsequently flushed the system and charged us £799 for the privilege. Within and hour of the powerflush engineer leaving the property we had no hot water and no central heating, the system was still noisy and worst still at 5am the following morning my 7 year old daughter was awoken to find water pouring through her ceiling as the engineer had not correctly reattached the pipes which lead to the water tank in the attic. The ceiling is damaged and needs to be repaired and redecorated. A week later we still have no hot water, intermittent central heating , a noisy system and a damaged bedroom ceiling. Following many telephone calls Powerflush (albeit very reluctantly), sent two engineers back to our property to try and remedy the problem. The first engineer - who was in fact the same individual who flushed the system and caused the leak - managed to get the heating back on, albeit briefly, but not the hot water - which he didn't even check. Their second engineer, admitted that the first engineer hadn't investigated the problem properly and although he subsequently managed to get both water and heating back on neither are now working. Powerflush are effectively denying liability and saying that any difficulties we have relate to existing problems which they claim are inherent with our boiler system. Our logal corgi registed plumber is appalled at the level of service we have received. 1We have found the company, Power Flush Ltd, and specifically their MD, extremely unprofessional and they have now said that they will not be returning to rectify the problem. We are therefore left with little option but to issue proceedings for the recovery of the £799 fee, and associated costs in getting the system working properly once again, together with the remedial cost of the work to the bedroom ceiling. I would not recommend this company to anyone.

10

Philippa V.