aspect.co.uk

Reviews

• Serious Convenience Factor

  I have always found the staff to be both professional and polite. On site the job is well done and everything is left clean and tidy. They have run late once, but the office staff kept me up to date at regular intervals. The speed at which aspect react is commendable and for this reason I find it very convenient as I have various tenanted properties in London

  20

  Aileene R.
  Review Date: 23/01/2012 Report review
• Serious Convenience Factor

  I have always found the staff to be both professional and polite. On site the job is well done and everything is left clean and tidy. They have run late once, but the office staff kept me up to date at regular intervals. The speed at which Aspect react is commendable and for this reason I find it very convenient as I have various tenanted properties in London.

  20

  Aileene R.
  Review Date: 23/01/2012 Report review
• Dangerous and dodgy!

  Aspect came out to do two jobs - fit a gas pipe to the cooker and a boiler service. The gas pipe to the cooker went well enough (well except them not having a part even though this is what we booked them for and charging me £54 to go to get the part from a shop 500 metres away which took 30 mins). The second part was a boiler service. They needed to do some work so it took longer and cost more than hoped but we could live with that as we appreciate that you just don't know what is needed until the job is surveyed. Unfortuanately despite charging over £500 for the work the boiler doesn't actually work. it makes terrible noises, water drips from it and we can't shut it off. The boiler is worse for having the service done. we have called and called to get some help but they don't seem interested at all. We are probably going to have to pay for a new boiler to be fitted now. Wouldn't use again. Since this it turns out that the boiler partly didn't work as they left it in service mode! Not the only problem of course - it still leaks! Avoid at your own peril!

  10

  Anthony J.
  Review Date: 22/11/2011 Report review
• Re: Dangerous and dodgy!

  Hello Anthony, this is William Davies, Managing Director of aspect.co.uk. I’m sorry to hear that you’ve been left dissatisfied with our service. Unfortunately, our boiler engineer attended to this job without knowing that the boiler was effectively decomm

  Reply Date: 21/12/2011
• Brillaint

  I have used aspect several times to maintain my offices - they have been called out for electrical and plumbing work and have been brilliant every time. I alway recommend them.

  10

  Sarah T.
  Review Date: 05/08/2011 Report review
• For me the team are the best ever!!!

  Ok I can tell you that this is my first ever placement of a review..online ever!! I'm doing it because this group acted swiftly and professional in handling my issue. I had a crisis with my Triton shower at 7pm on a Saturday..As i was going out that night I couldn't relax or enjoy the evening knowing it wasn't working at all...Thinking my best /cheaper bet due to it being out of warranty by just 2 months was to buy a new one (at B and Q) on Sunday and get it installed. I thought by the time i paid for someone to try to fix it.. I'd probably end up having to buy one in the end and have double the costs...with no shower til at least Wednesday at most. Thinking of my options I thought... maybe a plumber could fix it ? I was hoping for someone to come out for Sunday or at least Monday but didn't hold my breath. I rang a few companies...and got "Errr can't til Tuesday or so"....but I applied on-line for an appointment with Aspect. Guess what.. they were the only ones that actually got back to me !! and did what they promised...with a great rate included. They fixed it swiftly and didn't do what other companies have done to me before..others try to prolong the time line of the job to get more fees per hour etc.... Aspect didn't do this to me. The plumber arrived at the time slot stated..and solve the issue...on a Sunday morning!!! He did a great job and was friendly and professional..and left no mess after doing the work. Now that is what i call service. I'm giving them 6 stars!! not 5 The customer service center and the plumber, made me feel like how customers used to be treated years ago.. something that is missing in a lot of companies today!! I think you know what i mean when i say that. So here's the deal for me for future issues i have in my home.. I will ONLY use Aspect - from now on... and that goes with recommending them to my friends and family members. More important to me.. and living in London for 20 years.. is the fact that finally I've found a company that goes that extra mile. Thank you for all those who work at Aspect..my shower is A+ again and I don't have to smell til Tuesday now. Cheers guys and gals :) Tom NW1 London

  10

  Thomas V.
  Review Date: 11/04/2011 Report review
• Sparks

  Aspect's electrician came and worked with a joinery on a complex project moving wiring and plugs and he did a great job, explaining everything and also very quick.

  10

  Emily M.
  Review Date: 11/02/2011 Report review
• New Boiler

  I found Aspect to be excellent.From everyone in the office to the fantastic engineers.Service was fast and well priced.Highly recommend.

  10

  Nikki A.
  Review Date: 08/12/2010 Report review
• Repairing leak from bathroom

  Did a Google search for emergency leak and the experience was as good as it could have been. Thanks Paul.

  10

  Trevor H.
  Review Date: 11/06/2010 Report review
• Excellent

  I found Aspect on Google and I have to say the service was superb, both from the office and the guy, Sam, who came to do the job. Highly recommended.

  10

  James T.
  Review Date: 04/06/2010 Report review
• Nightmare saved!

  The nightmare scenario! The prospective in-laws arriving for the first time from overseas and the toilets in the block back up! Thank you Aspect for sorting it out as quickly as you did and allowing the happy reunion to go as well as I could have hoped but didn't really expect!!!

  20

  Tim C.
  Review Date: 06/05/2010 Report review