Tony Andrews

This morning i went in to get a key copied for my £63 bike lock. Immediately before, i unlocked my bike from the railing outside the post office and it was working 100%. I then went in and was quoted £8.73. When the copy was tried, it did not work. They made some modifications and it still did not work. They then tried the original and that ceased to work. The guy phoned the UK ABUS distributor who said i should return it to the shop i bought it from (mail order) which i have no problem with. When i then asked for some written record of me going in there with a working lock and leaving with a broken one, he refused. I continued to insist on one, until when there were no other customers in the shop, he started shouting in my face, calling me an idiot, and waving a heavy metal lock in my face. He then came round the counter, being very abusive and threatening. I felt incredibly unsafe and left immediately. Hopefully the lock will be replaced, otherwise i have no proof of them damaging it. I wouldn't be surprised if they've erased the CCTV of him threatening me. A business cannot be run like that. Avoid them. Not only did they break my lock. Not only did the refuse to co-operate, let alone accept responsibility. They were also incredibly threatening and verging on violent.

20

Jacob H.