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• Busting Diva What an awful waste of money.... And appalling customer service!

  I used this service to buy a bithday gift for my partner. I ended up spending almost £500 to buy her several hours of their "wardrobe warrier" service as well as some time in Central London with a Personal Shopper. However as we are getting married this year my partner thought it would be nice to change the services she used to ones themed around the wedding - such as make up advice, hair and bridal styling. The company seemed very helpful in arranging such service. However (there was always a "but" coming!) the lady who cam round to do the make up was next to useless. Half way through two of the stylings she admited "oh dear I have got this all wrong, it looks awful". The three hair styles she tried on my partner were messy and useless. And the bridal styling advice turned out to be a cut and paste job from the internet of "if you are this shape then this style of dress would suit you". In discussions before the appointment my partner had specifically indicated that she did not need "her colours doing" or advice on dress types. What did she get? Lots of both.... So we decided to put it down to experience.... Until every week we got spam emails from Busting Diva. So we asked to be removed from the mailing list and when asked why explained that we were very unhappy with the service. This started a chain of emails where increasingly Busting Diva made excuses and eventually (ah the beauty of customer service par excellence) started to blame us (the customer) for the experience going wrong. So simply put, we paid £500 for an incompetent stylist to visit our house and use my partners' own make up (did not bring her own products!), and then to be insulted by the company when we tried to provide polite and honest feedback. Contrast this to the stylist we are booking for the wedding, an experienced and highly recommended lady, who is charging less than Busting Diva, providing all the make up, and doing so for Bride, Bride's mother and Bridegrooms.... Simply put Busting Diva = a huge waste of money..... Beware!!

  0

  Jaime G.
  Rating Review Date: 18/05/2008 Report review

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We offer our services direct to clients at their homes or offices. We can arrange appointments evenings and weekends, as well as during regular business hours. We have a complete lifestyle service under one umbrella.

Busting Diva offers styling, shopping and design services in fashion, beauty and interiors. Our services include personal shopping, fashion styling, fashion design and dressmaking, clothing alterations, makeovers, make-up lessons, interior styling, interior design, clutter clearing, soft furnishing making.

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2001

dressmaking, alterations, image, interior design, make-up, personal shopping