French Affair Ltd

I have used this company over a number of years for our annual summer holiday. This year the company seems to be in difficulty. Having taken our money for our annual holiday (booked last year) they turned round and told us that there was a change of plan and they were booking us on a flight requiring check in a 4:00am in the morning. This is an Easyjet slot for cheap flights unfortunately they haven't given us the benefit of a cheap flight but are charging us £300 each for the flight and almost £6,000 for a small villa for 3 people. We were not told in advance they could change our flight at whim and we would not have booked a holiday with a 4:00am check in due to having a young son and not being able to get to the airport. They have refused to consider switching us to a different flight or even letting us stick with the flight we originally booked or even letting us have the money back and enabling us to make our own arrangements. They used to be good which is why we trusted them this year but we were wrong to do so - some financial issues I guess in this difficult climate and putting customers on early cheap flights and charging them for the later ones saves them a few bob. Clutching at straws I think as we won't be the only customers not going back next year. No one likes being taken for a ride.

20

Lucy A.

I have removed this review (for 7 days) at the company's request so that they can sort out the problem. I would like the company to provide the flights we booked and paid for. If they are unable to do so because they are having problems with their supplier, then they need to provide an acceptable alternative or some form of compensation for the inconvenience of switching my family to an earlier flight (with a 4:00am check in). To date I have been told that the Affair Travel will do nothing resolve the problem and that customers must accept a last minute switch to an earlier flight time, despite having been sold a less inconvenient flight. I hope they will give this a re think quickly. I just want what I was sold and not to be forced to accept an alternative I would never have bought.

20

Lucy A.